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Frequently Asked Questions

Mutoh website visitors

How can I contact Mutoh?
In the EMEA area, Mutoh have offices in Belgium (Mutoh Europe nv – EMEA headquarters) and in Germany (Mutoh Deutschland GmbH).  We also have local offices in Finland and the Baltics (Mutoh North Europe).   We serve the EMEA market through a wide network of Certified Distributors.    We invite website visitors to use our online contact form. Using this form ensures that any request ends ups at the correct department.  Nevertheless, feel free to contact Mutoh by chat, phone or by e-mail any time.    
Where can I take a demonstration for a Mutoh product ?
At first, you can visit the demo room of a local Mutoh Certified Distributor.  Should you not know who represents Mutoh for your area, please fill out the Mutoh online contact form.
 
To have a look at what equipment would best fit your needs, you can visit the online demo room at Mutoh Europe, open 24/7. Check it out here.
 
Mutoh or our Mutoh Certified Distributors are also regularly participating to a series of local and international print industry shows.  Check out our events page for upcoming shows. 
Can I buy directly from Mutoh?
Mutoh doesn’t sell directly.   Local presence as well as support are an essential part of our business philosophy.  Mutoh products are exclusively distributed by Mutoh Europe through Mutoh Certified Distributors all over Europe, the Middle East and Africa.  Sales related requests will be forwarded to the Mutoh distributor nearest to you. The distributor will follow up your request personally and get back to you. Please fill out our Mutoh online contact form.
Where can I buy Mutoh products, inks, spare parts and accessories ?
Mutoh products, inks, consumables and spare parts are distributed by Mutoh Europe all over Europe, the Middle East & Africa exclusively through Certified Distributors & Partners.  Should you have further questions or should you want to get in touch with your nearest Mutoh Certified Distributor, please use our online contact form.
 
Is there a Mutoh dealer/distributor in my country ?
Mutoh Europe have an extensive channel of Mutoh Certified distributors throughout Europe, the Middle East and Africa. Our products are distributed via our central warehouse in Belgium.   Please contact Mutoh to know your nearest Mutoh Certified Distributor.
How can I become Mutoh dealer/distributor in my country ?
At Mutoh, we love digital printing. If you have a heart for digital printing and want to be a hero in the digital print industry through representing the Mutoh brand as one of our local ambassadors, please fill out the contact form. Your inquiry will be followed up by the appropriate Mutoh Area Sales Manager who will get back to you as soon as possible. 
 
Our main objective is to provide an immersive brand and product experience in addition to ensuring a superior print experience. Distributor and dealer selection is based on a variety of criteria which are region dependent.
 
Where are Mutoh products made ?
All Mutoh equipment is engineered and designed in Japan.  Our corporate headquarters are located in Tokyo.
Our R&D and assembly site is located in Suwa, Nagano.   Our experience goes back to 1952 when we started producing drafting machines, moving to pen/pencil plotters and cutting plotters. We have been developing piezo inkjet printers ever since the 1990s.  You can find more info on our company and our 65+ years of experience here.
How can I get the latest Mutoh news?
By registering for our newsletter. Mutoh’s E-newsletter will keep you up-to-date with the latest information on Mutoh, our new products, exceptional applications, show participations, promotions and much more. 
Is there a Mutoh video channel ?
Yes.  You can find all Mutoh product, demonstration & tutorial movies at Mutoh EMEA’s YouTube channel 
Hint : Subscribe to our YouTube channel and get an automatic notification for all new movies we release.
Where can I find customer testimonials?
At Mutoh we are very proud of our product owners who often make awesome and exceptional applications with our wide format printers.  Get inspired by other Mutoh users.  Have a look at our user stories.
How can I connect with Mutoh via social media ?
Mutoh EMEA is present on different platforms. Please visit our social media page to connect with your preferred platform. Feel free to share your Mutoh product in action, your business and digital applications. Make sure to add #mutoh to your post !  
 
Hint :  At Mutoh we are proud of our product owners who often make awesome and exceptional applications with our wide format printers and cutting plotters.   In case you are interested to share your story with the Mutoh community, please fill out the Mutoh online contact form.
Which software is available for Mutoh equipment ?
Mutoh's software policy is to deliver you total but open solutions, meaning you can freely choose which optional software pack best fits your needs, for print, print to cut and for direct to object printing.   We offer Mutoh Editions of Onyx®, SAi® and CADlink®.    For further info, visit Mutoh technology page. 
Where can I find colour profiles & drivers?
We have an extensive library of ICC profiles available for registered Mutoh product users.  
Register your Mutoh product now and create your My Mutoh account for exclusive access to member benefits and get the most out of your Mutoh device.  Free member benefits include colour profiles, software downloads, online training videos, etc…  You can register here.
How can I get technical support for my Mutoh equipment
All Mutoh Certified Distributors are trained extensively on installation and after sales support for Mutoh equipment by Mutoh Europe in Belgium.  Your first point of contact for any technical issue is your regular local Mutoh Certified Distributor or Dealer from whom you have procured your equipment.   Should you not yet have a regular contact with a local Mutoh Distributor or dealer - for example in case you bought a second hand machine - please let us know through the dedicated technical contact form
 
Hint :  We warmly recommend installed base Mutoh equipment owners to register their product free of charge to have access to the My Mutoh Download & Support section. You can register here.
Where can I find Mutoh user guides ?
During the installation of your Mutoh printer by a Mutoh certified technician, you will receive access to the Mutoh Club. Mutoh equipment owners based in Europe, Middle East and Africa can register their product free of charge at Mutoh Europe’s website to receive full access to dedicated manuals of our product portfolio.
Register your Mutoh product now and create your My Mutoh account for exclusive access to member benefits such as user guides, colour profiles, videos, etc.  You can register here.
How can I register my Mutoh product ?
Register your Mutoh product now and create your My Mutoh account for exclusive access to member benefits and get the most out of your Mutoh device.  Free member benefits include colour profiles, software downloads, online training videos, etc…  You can register here.
Which inks does Mutoh supply?
Mutoh offer a wide range of water based, eco solvent, mild solvent as well as UV LED inks, covering a wide array of applications.  

For further info on our different inks, visit Mutoh technology page
The ink produced for any printer is manufactured as part of a complete system and is an important part, if not the most important part, of the performance of your printer, the quality of its output and last but not least the target applications. 

To learn more on the advantages of using genuine Mutoh inks, read more here.
Where can I find Safety Datasheets for Mutoh genuine inks ?
Health and Safety of Mutoh equipment owners is a prime concern for Mutoh.  Unlike other manufacturers, fully up to date safety datasheets are at all times available on our website in all required languages.
You can download the safety datasheets for any Mutoh genuine ink as well as cleaning fluid here.
 
Register your Mutoh product now and create your My Mutoh account for exclusive access to member benefits such as user guides, colour profiles, videos, etc.  You can register here.
Contact Mutoh Europe easily!